Refund Policy

Rentals

Rentals are refundable only if playback never started and you request the refund within 24 hours of the order. Once a rental has been played, the rental period has begun and the order is final.

Film purchases

Digital purchases are refundable within 7 days of the order if the title has not been played. If a title you purchased is removed from the catalog and cannot be made available to you, contact us and we will issue a refund.

Playback problems

If a title will not play, plays with persistent errors, or is the wrong content, contact us with your order details. We will fix the problem or refund the order in full.

Merchandise

Unworn, unwashed merchandise in its original condition may be returned within 30 days of delivery for a refund of the item price. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect — in that case send us a photo and we will cover the return and replace or refund the item.

Streaming access granted with a merchandise order ends when that order is refunded.

How refunds are issued

Approved refunds are returned to the original payment method through Stripe. Depending on your bank, funds typically appear within 5–10 business days.

Requesting a refund

Reach out through the help options in your account with the email used for the order and the order date, and we will respond as quickly as we can.